Política de reembolso
We have a 15-day return policy, which means you have 15 days after your order is submitted to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. .
You can always contact us for any return question at email@example.com.
All products must be returned in their original condition, including tags, packaging and the delivery note enclosed with your parcel. The return should be made through Carrier or Post Office and you will have to cover the cost yourself. The returned products remain your responsibility until We receive them.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.